When one machine stops working, everything stops working. And when everything stops working, everyone looks to you for a solution. But the issue is not always easy to detect.
Custom Powder Systems® is always here to find the parts that help you fix your production problem. And when you find the solution that fixes your production problem, you’re the hero.
The parts replacement department at Custom Powder Systems® (CPS) is reminiscent of an old-time local hardware store. We’re helpful and fully stocked with solutions. We have the experience and knowledge to track down the component that needs replacement or repair.
Occasionally, we encounter a component that’s not commonly available, especially on some older pieces of equipment. That’s when we put on our detective hat to learn more about the equipment and the components that went into them twenty years ago. And we typically track down the parts needed to get the job done.
Sometimes, starting from the beginning helps to find the fix that’s needed in the end. Especially when it’s a machine we’ve never seen, we can reverse-engineer the system to locate the problem and formulate a solution. We do this by communicating closely with you, the customer, to decide what is needed, and then help you create questions to uncover the answers.
Replacement Parts Division Manager, Kimberly Wallace and her crew work closely with engineering team, sales force, and support staff to provide resources that solve tough challenges.
This helps us to conceive possible solutions that may not have been previously considered.
Every piece of equipment shipped from Custom Powder Systems® comes with a comprehensive owner’s manual. Truth be told, it’s much more than just a manual.
CPS® provides all information and documentation necessary for a successful start up of any system we design, build, and install. We give our employees – those who interact with the equipment on a daily basis – confidence that they’ll never have to waste valuable floor time tracking down information.
Once you have a CPS® system in place, we are always just one phone call away. After quick-yet-intensive research and discussion, a member of the technical crew will return your call to discuss the issue one-on-one.
The replacement parts division also provides outstanding follow-up and support on an as-needed basis.